Welcome to Running Gear Shop’s FAQ section! We’re here to help you with any questions about our premium running shoes, delivery options, returns, and more. Our team of running enthusiasts is dedicated to getting you the gear you need for your training.
Product Questions
Q: What brands do you carry?
A: We specialize in premium running brands including Hoka One One, Altra, and On Running. Our selection is carefully curated to meet the needs of serious runners.
Q: Do you offer shoes for both road and trail running?
A: Absolutely! We have dedicated sections for both road running shoes and trail running shoes to help you find the perfect pair for your running surface.
Q: How do I choose the right running shoe?
A: Consider your running style, foot shape, and the surfaces you typically run on. We recommend ordering your next pair when you’re about halfway through your current pair’s lifespan for perfect rotation timing.
Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide to most countries (excluding some Asian and remote areas). Our customers span North America, Europe, Australia, and beyond.
Q: What are my shipping options?
A: We offer two convenient options:
- Standard Shipping ($12.95 USD): Delivered via DHL/FedEx in 10-15 business days after processing (1-2 days)
- Free Shipping: For orders over $50, delivered via EMS in 15-25 business days after processing
Q: How long does order processing take?
A: We typically process and ship orders within 1-2 business days. You’ll receive tracking information as soon as your order ships.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your running gear! You may return items within 15 days of receipt if they don’t meet your expectations. Items must be in original condition.
Q: How do I initiate a return?
A: Please email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Q: When will I receive my refund?
A: Once we receive your return, we’ll process your refund within 5-7 business days. The timing depends on your payment method and bank processing times.
Payment & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all your payment information. We never store full credit card details on our servers.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Customer Service
Q: How can I contact customer service?
A: Our team of running enthusiasts is happy to help! Email us at [email protected] for prompt assistance.
Q: What are your business hours?
A: Our customer service team is available Monday-Friday, 9am-5pm CST. We strive to respond to all emails within 24 hours.
Q: Where is your company located?
A: Our headquarters is at 539 Loving Acres Road, Kansas City, US 64134. While we don’t have a physical retail store, we’re proud to serve runners worldwide through our online shop.
Didn’t find the answer you’re looking for? Our team is always ready to help fellow runners. Contact us at [email protected] and we’ll get back to you quickly!
Happy running from the Running Gear Shop team!