Shipping Policy

At Running Gear Shop, we’re dedicated to serving the global running community with premium footwear and accessories. Our shipping and returns policies are designed to get you moving quickly while protecting your purchase satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate runners worldwide (excluding some Asian and remote areas):

International Shipping

We ship globally except to some Asian countries and remote areas. Please note:

• Customers are responsible for any customs fees or import taxes
• Delivery times may vary based on local customs processing

Returns & Exchanges

We want you to love your running gear as much as we do. If you need to return or exchange an item, please follow these guidelines:

Return Policy Details

• Return window: 15 days from delivery date
• Condition: Items must be unworn, in original condition with all tags and packaging
• Proof of purchase: Required for all returns

How to Return an Item

Step 1: Submit Your Request
Email our customer service team at [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Product name and details
• Reason for return/exchange
• Your contact information

Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and instructions.

Step 3: Ship Your Return
Package the item securely with the RMA number clearly visible. Ship to:

Running Gear Shop Returns
539 Loving Acres Road
Kansas City, US 64134

Note: We recommend using a trackable shipping method as you’re responsible for the item until it reaches our warehouse.

Refund Process

• Processing time: 3-5 business days after we receive and approve your return
• Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs: Original shipping fees are non-refundable

Exchange Process

For exchanges, follow the same return process and include a note specifying your desired replacement item.

• We’ll ship the new item once we process your return
• Price differences will be refunded or charged accordingly

Damaged or Incorrect Items

If you receive damaged items or incorrect products (especially important for performance shoes like Altra, Hoka One One, or On Running models):

• Contact us within 48 hours of delivery
• Include photos of the issue
• We’ll arrange a free return and expedited replacement

International Returns

For our global runners:

• You are responsible for return shipping costs
• Customs fees/duties are non-refundable
• Processing may take 2-3 weeks due to international shipping